Automotive

Uber Rider Charged $700 After Getting Stranded On I-95 For 14 Hours


Snow covers the Interstate 95 as trucks and cars remain stuck.

Imagine being charged $600 for being stuck here all day.
Photo: Chip Somodevilla / Staff (Getty Images)

On Monday, drivers were stranded for hours on Interstate-95 in Virginia as snow fell and blocked the road. Some motorists reported being stuck for more than 17 hours as crews struggled to clear the road and rescue stranded drivers.

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Adding onto the mental and physical toll of spending almost a day stuck in your car, one Uber passenger stranded on the snow-covered highway was hit with a substantial fee for his troubles.

According to NBC News, Andrew Peters of Richmond was stranded on the I-95 that fateful day with his Uber driver. Peters was initially told that his 120-mile ride home from Dulles International Airport would cost $200.

But as the snow began to clog the highway, his journey time rapidly rose from around two and a half hours to 14!

So, after Peters finally made it home and tipped his driver an additional $100, he was shocked to see that Uber had slapped an additional $400 fee onto his account.

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This meant the nightmare 14-hour trip would now set Peters back $700.


A road closed sign on Interstate 95 in Virginia

Interstate 95 closed after 12 inches of snow fell on the highway.
Photo: Chip Somodevilla / Staff (Getty Images)

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According to Uber’s community guidelines:

“Heavy traffic may cause your trip to take longer than expected and to compensate your driver for the additional time, your fare may change.”

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However, Peters told NBC that he would dispute the charges, and said to the site: “I had no way of knowing that I would be stuck in this traffic jam for that long, and I don’t feel like that’s fair because they have the directions. I have no say in which way the Uber goes.”

Now, Uber has backtracked on the sky-high fair, and dropped the additional $400 fee it imposed on Peters’ account.

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NBC News added:

He disputed the charge and was refunded, Uber confirmed to NBC News.

“We recognized that the prolonged highway shutdown was extraordinary circumstance for him and the driver,” an Uber spokesperson said.

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The I-95 closed on Monday after more than 12 inches of snow fell on roads and highways across Virginia.

The I-95 reopened on Tuesday night after hundreds of motorists had been stranded on the highway for more than 15-hours.

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