Apple has launched a new replacement program for faulty USB-C charge cables that have been shipped with the 12-inch Retina MacBook, and sold separately. Those affected will get a new, redesigned cable free of charge.
“A limited number of Apple USB-C charge cables that were included with MacBook computers through June 2015 may fail due to a design issue,” explains Apple’s webpage.
“As a result, your MacBook may not charge or only charge intermittently when it’s connected to a power adapter with an affected cable.”
It’s easy to establish whether or not your have a faulty cable; those affected have “Designed by Apple in California. Assembled in China.” stamped on them without a serial number. The newer, redesigned cables read the same — with a serial number.
If you have a faulty cable, Apple promises to replace it for free by the end of February when you submit a valid mailing address. You can do so by contacting Apple support. Alternatively, you can get a replacement by visiting the Apple Store, or an authorized service provider.
Apple will replace cables bundled with the MacBook, and those purchased separately. If you bought a new cable as a result of this issue, you may also be eligible for a refund. You have until June 8, 2018 to make a claim.
For more information about this replacement program, follow the source link below to Apple’s website.