Here’s Why New Yorkers Won’t Stop Complaining About The Subway

Art credit: Angelica Alzona

If you’ve noticed an uptick in disgruntled Facebook posts from your New York City friends, you’re probably not alone. The NYC subway system has been getting worse for years, and a few recent horror stories—like when a 45-minute delay in a crowded, dark, sweltering line caused passengers to literally disrobe—are signs that the situation is only getting worse.

The Metropolitan Transportation Authority, the state agency tasked with operating the subway, has gone so far as to ask employers to get people to work from home or during odd hours just to avoidits whole commuter Long Island Railroad. Here’s a few explanations of how things got so bad, so fast.

Nobody investing in infrastructure is finally catching up with us

The NYC Subway System is 113-years-old and sees an annual ridership of 2.7 billion, making it one of the oldest and most used subways in the world. The 24/7 metro spans across 5,000 square miles, with 736 stations throughout and around the city.

Given the subway’s age and expansiveness, costs to maintain the operation are understandably high. And despite the high funds needed to maintain the subway, New York Governor Andrew Cuomo proposed a $65 million funding cut to the MTA in his fiscal year 2018 executive budget.



If infrastructure appears to be operating fine, lawmakers have little incentive to allocate funds towards it over more issues more salient with voters, said John Raskin, executive director of advocacy group Riders Alliance. Yet the key to solving problems down the line is to invest in preventative measures, which doesn’t happen. Raskin said many governors and state legislators have treated subways as an afterthought for too long, to the point where Cuomo cannot ignore the issue any longer.

“Historically, it’s difficult to get elected officials to focus on something that’s not an immediate concern because the problems may arise years in the future,” Raskin said. “But now after years of making that choice, those problems are all happening today.”

Record ridership is slowing things down

Subway ridership is the highest it’s been since 1948 at 1.763 billion rides in 2015. Much of the increase occurred on lines going into Downtown Manhattan, as well as lines in and out of Brooklyn due to its growing residential popularity.


With the increase in usage in an already busy metro, the lines get overcrowded. And with overcrowding comes delays. Delays have been rising for the past decade: MTA’s most recent public report on the issue describes a 263 percent increase in delays from overcrowding from 2011 to 2014. MTA spokesperson Kevin Ortiz did not respond to multiple requests for newer figures.

One weary train operator said most of the delays are for people holding doors, a 30-second delay per station. This means that if a station has 40 stops, it gets delayed 20 minutes if it’s held once per station.

The governor and the mayor are fighting over who’s responsible

Part of New Yorkers’ frustration with the subway system is not knowing who to blame. Although the subway primarily operates in the city and for city residents, the state government funds the metro.

Gov. Andrew Cuomo speaks during his announcement of plans to improve the Metropolitan Transportation Authority transit in May. Although many residents may think Mayor Bill de Blasio is in charge of the NYC subway, the state government funds and operates MTA. (AP)

Up until recently, both New York City Mayor Bill de Blasio and Governor Cuomo have remained pretty silent on the issue. However, with complaints rising and delays getting longer, the two have taken to blaming each other for not taking enough responsibility. The mayor called out Cuomo during a May radio show for not taking enough responsibility for the MTA, to which Cuomo’s press secretary responded saying the governor does little more than appoint members to the transportation authority’s board.

Raskin said despite Cuomo’s remarks, the governor and state lawmakers have the legal authority to raise revenue, change governing legislation and support the repairs. Although the public has long been confused as to who oversees MTA, the solution for its host of issues begins with Cuomo.

But still, de Blasio vowed that if Cuomo doesn’t do his part to fix the subway system, the city will lead the effort to fix the system itself.

Outdated signaling that dates back to 1904

Part of the issue with the understanding the problems with the subway lie in its outdated control system. With infrastructure dating back to the 1930s and the most stations of any subway system in the world, the aging signalling system that controls train movement is having trouble precisely identifying where trains are (leading to oh so many more delays).

Frustrated New Yorkers will be plagued with delays and deteriorating subway lines until the state government starts tackling the issues with NYC transit

The MTA first vowed to get a modern communications-based train control after five people were killed on the subway in 1991, but the exact timeline to fix the signals keeps getting delayed, ranging from as little as two months to nearly four years. Of the city’s 22 transit lines, all but one operate with a block signaling system used since 1904, according to a report from the city’s Independent Budget Office released Tuesday:


Although nearly half of the signal-related spending in the current plan is for a new communications-based train control system, most of the funding is directed towards repair of the legacy signal network — a system so antiquated that NYC Transit must itself fabricate some replacement parts. Former Metropolitan Transportation Authority Chair Thomas Prendergast recently told The New York Times that at the current pace it would take 50 years to replace the old signal system.

And it gets worse! The city’s allocation of funds that go into repairing the signals has declined since 2005. The subway desperately needs to upgrade its equipment, including the signals. A burden that ultimately will fall on Cuomo, Raskin said.

“The problems people experience are not going away, rider frustration is not abating,” he said. “I think we will find our way to a solution, and Governor Cuomo and state lawmakers would serve everyday riders best by doing that quickly rather than slowly.”

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